Please familiarize yourself with our privacy practices and let us know if you have any questions.
Our commitment to you
We are committed to protecting the privacy, confidentiality and security of your personal information by complying with applicable laws, and we are equally committed to ensuring that all our employees and agents uphold these obligations. Ultimately, what we want is the best for all our Users.
What information is collected and how can we use it?
Types of information collected
In order to provide our Services to you, we will ask you to provide personal information that is necessary to provide those Services to you. If you do not provide your personal information, we may not be able to provide you with our Services.
We will only collect information that is necessary for the specified, explicit and legitimate purposes of rendering the Services and will not further process it in a manner that is incompatible with those purposes. We may collect the following types of information (which may or may not be personal information):
Information you provide to us or upload (including your contact details): we may collect any and all personal information you provide to us, like your nickname, profile photo, ID of a third-party account and any other information you provide us.
Device information: we may collect information related to your device. For example, your system version information is used to get the user distribution information among different devices.
Location information (only for specific services/functionalities): we may collect certain types of information on your location. For example, your region and language will be used to recommend, videos and media that match the characteristics of the user's region and language as well as to filter and display more suitable sharing tools for different regions and languages.
Other information: we may collect time stamp for the system of this device to recommend time-sensitive information based on user's time.
How the personal information is used
We may use your personal information for the following purposes:
- Providing, processing, maintaining, improving and developing our Services to you, including after-sales services and customer support functions and for Services through your device or through our websites.
- Communicating with you about our Services, your device, or addressing any general queries, such as updates, customer support, and information about our events or notices.
- Conducting marketing related activities, such as providing marketing and promotional materials.. For more information on marketing and promotional activities, please refer to the Direct Marketing section below.
- Conducting promotional activities.
- Analyzing and developing statistical information about the use of our Services to better improve such Services.
- Storing and maintaining information about you for our legal obligations.
- Providing local services without communicating with our servers.
Here are more details on how we use your information (which may include personal information):
- Recommending more appropriate personalized videos or images based on the user's region and language.
- Recommending more appropriate personalized videos or images based on the user's region and language.
- Obtaining the recommended content and triggering the operation behaviors by uploading the time stamp, region and language information of your device's operating system to pull more suitable and time-sensitive content from the server.
- Collecting the user's Snake Video account and save it in the database to distinguish the different behaviors of all users, and manage users in the background, in order to delete the user data if necessary.
- Collecting the following or unfollowing information, likes, video playing data and the information of removing videos due to reporting, and sending such feedback data to Rozbuzz via http to help Rozbuzz recommend videosor content that users are interested in. Meanwhile, sending the information of removing contents to Cloud platform.
- Conducting promotional activities. If you enter into a sweepstake, contest, or similar promotion, for example, via Snake Video’s Facebook page or other social media platforms, we may use the personal information you provide therein to administer those programs.
We may use your Account and other contact information to provide marketing materials to you relating to goods and services of Snake Video and our Co-operators which offer network, mobile applications and cloud products and services. To provide better User experience, we may recommend the above-mentioned products, services and activities based on information about your purchase history, website browsing history, birthday, age, gender, and location. We will only so use your personal data after we obtain your prior explicit consent and obtain a clear affirmative action or indication of no objection in accordance with local data protection laws. You have the right to opt out of our proposed use of your personal data for direct marketing. If you no longer wish to receive certain types of email communications you may opt-out by following the unsubscribe link located at the bottom of each email. We will not transfer your personal data to our business partners for use by our business partners in direct marketing.
With whom we share your information
We do not sell any personal information to third parties.
We may disclose your personal information on occasion to third parties (as described below) in order to provide the Services that you have requested.
Disclosure may be made to Co-operators listed in this section below. In each case described in this section, you can be assured that Snake Video will only share your personal information in accordance with your consent. Your consent to Snake Video will engage sub-processors for the processing of your personal information. You should know that when Snake Video shares your personal information with a Co-operator under any circumstance described in this section, Snake Video will contractually specify that the third party is subject to practices and obligations to comply with applicable local data protection laws. Snake Video will contractually ensure compliance by any Co-operators with the privacy standards that apply to them in your home jurisdiction.
Sharing with Co-operators
From time to time, in order to conduct business operations smoothly and to provide you with the full capabilities of our Services, we may disclose your personal information from time to time to Co-operators which are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, customer service providers, advertising and marketing service providers, agents acting on behalf of Snake Video, related corporations, and/or other third parties (together “Co-operators”). Such Co-operators would be processing your personal information on Snake Video’s behalf or for one or more of the purposes listed above. For example, we send feedback data, like users’ following/unfollowing information, likes, video playing data and the information of removing videos due to reporting, to Rozbuzz via http to help Rozbuzz recommend videos or content that users are interested in. If you no longer wish to allow us to share this information, please contact us at [email protected].
Sharing with others
Snake Video may disclose your personal information without further consent when required under applicable law.
Information not requiring consent
We may share anonymized information and statistics in aggregate form with third parties for business purposes. For example, with advertisers on our website, we may share trends about the general use of our Services, such as the number of customers in certain demographic groups who purchased certain products or who carried out certain transactions.
For the avoidance of doubt, Snake Video may collect, use or disclose your personal information without your consent if it is, and only to the extent it is, allowed explicitly under local data protection laws.
Snake Video’s security measures
We are committed to ensuring that your personal information is secure. In order to prevent unauthorized access, disclosure or other similar risks, we have put in place reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect from you. We will use all reasonable efforts to safeguard your personal information.
For example, all data uploaded to the server is transmitted encrypted by TLS and will not be stored locally. Moreover, the user's account system is generated with MD5 encryption method. If the user is not signed in, the anonymous ID of the user will be used.
All your personal information is stored on secure servers that are protected in controlled facilities. We classify your data based on importance and sensitivity, and ensure that your personal information has the highest security level. We make sure that our employees and Co-operators who access the information to help provide you with our Services are subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet such obligations. We have special access controls for cloud based data storage as well. All in all, we regularly review our information collection, storage and processing practices, including physical security measures, to guard against any unauthorized access and use.
We will take all practicable steps to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure, and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.
We will take all reasonable steps upon any personal data breach, notifying the breach to the relevant supervisory authority or under some circumstances, notifying the personal data breach to you by complying with applicable laws, including your local data protection legislation.
What you can do
You can play your part in safeguarding your personal information by not disclosing your login password or account information to anybody, unless such person is duly authorized by you.
Snake Video cannot be held responsible for lapses in security caused by third party accesses to your personal information as a result of your failure to keep your personal information private. Notwithstanding the foregoing, you must notify us immediately if there is any unauthorized use of your account by any other Internet User or any other breach of security.
Your assistance will help us protect the privacy of your personal information.
Personal information will be held for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws. We shall cease to retain personal information, or remove the means by which the personal information can be associated with particular individuals, as soon as it is reasonable to assume that the purpose for which that personal information was collected is no longer being served by retention of the personal information. If further processing is for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes according to the applicable laws, the data can be further retained by Snake Video even if the further processing is incompatible with original purposes.
You have control over your personal information
Snake Video recognizes that privacy concerns differ from person to person. Therefore, here we provide examples of ways by which Snake Video enables you to choose to restrict the collection, use, disclosure or processing of your personal information and thus control your privacy settings:
Log in and out of the Account;
If you have previously agreed to us using your personal information for the abovementioned purposes, you may change your mind at any time by writing to us at [email protected].
Access, update, correct, erase or restrict processing your personal information
You have the right to request access to and/or correction of any other personal information that we hold about you. When you update your personal information, you will be asked to verify your identity before we proceed with your request. Once we obtain sufficient information to accommodate your request for access to or correction of your personal information, we shall proceed to respond to your request within any timeframe set out under your applicable data protection laws.
A copy of your personal data collected and processed by us will be provided to you upon your request free of charge. For any extra requests of the same information, we may charge a reasonable fee based on actual administrative costs according to the applicable laws.
If you would like to request access to your personal data held by us or if you believe any information we have on you is incorrect or incomplete, please write to us as soon as possible at the email address below. Email: [email protected]
Withdrawal of consent
You may withdraw your consent for the collection, use and/or disclosure of your personal information in our possession or control by submitting a request. We will process your request within a reasonable time from when the request was made, and thereafter not collect, use and/or disclose your personal information as per your request.
Please recognize that your withdrawal of consent could result in certain legal consequences. Depending on the extent of your withdrawal of consent for us to process your personal information, it may mean that you will not be able to further enjoy Snake Video’s Services.
Transfer of personal information outside of your jurisdiction
To the extent that we may need to transfer personal information outside of your jurisdiction, whether to our affiliated companies (which are in the communications, social media, technology and cloud businesses) or Co-operators, we shall do so in accordance with the applicable laws. In particular, we will ensure that all transfers will be in accordance with requirements under your applicable local data protection laws by putting in place appropriate safeguards. You will have the right to be informed of the appropriate safeguards taken by Snake Video for this transfer of your personal information.
We consider it the responsibility of parents to monitor their children’s use of our Services. Nevertheless, it is our policy not to require personal information from minors or offer to send any promotional materials to persons in that category.
Snake Video does not seek or intend to seek to receive any personal information from minors. Should a parent or guardian have reasons to believe that a minor has provided Snake Video with personal information without their prior consent, please contact us to ensure that the personal information is removed and the minor unsubscribes from any of the applicable Snake Video Services.
Order of precedence
Do I have to agree to any third party terms and conditions?
Email: [email protected]